Technology Help

Accounts & Passwords

• Passwords: How to change your Microsoft 365 Staff Password
• Passwords: How to change your Microsoft 365 Student Password
• Passwords: How to complete your Microsoft 365 password recovery registration
• Passwords: How to recover your Microsoft 365 password

iPad Distribution & Care Guide

• How to Install Apps on iPads
• How to Remove Apps from iPads
• PreK–2 iPad Distribution & Setup

Printers and Copiers

• Printing - Install a Standalone Printer Using Printix
• Printing - Remove a Standalone Printer from Your Computer

SMART

• How to adjust the display timeout on a SMART Display

Software Applications

• Adobe - Install Acrobat
• Installing Software Using the Company Portal
• Microsoft Office - How to install on a personal device
• Adobe - Activation limit reached
• Adobe - Install Creative Cloud on a CCPS device
• Adobe - Install Creative Cloud on a personal device
• See all 58 articles

Staff Device Distribution & Care Guide

• Docking Station - How to wake a stubborn monitor from sleep
• Lenovo Docking Station - How to properly connect laptop
• Lenovo L14 Teacher Laptop
• Lenovo ThinkPad Universal Thunderbolt 4 Docking Station
• Microsoft Office for Free – Plus Exclusive Microsoft Discounts for CCPS Staff & Students

Student Device Distribution & Care Guide

• Student Laptops: What Device Will My Child Receive?
• Accidental Damage Protection (ADP) Warranty
• Can Students Bring Personal Laptops or Other Devices to School?
• CCPS-Issued Device Returns
• Classroom Laptop Cart Guidelines for Grades 3 & 4
• Lenovo 100w laptop - 'P' key is not working properly
• See all 15 articles

Windows Devices

• Welcome to Your New (or Freshly Imaged) CCPS Computer
• "Other User" option is missing
• Application Restrictions & How to Request Access
• Extending Displays on a CCPS Computer
• General Keyboard Shortcuts
• How to manually sync your device
• See all 13 articles

Zendesk

• Zendesk Portal: How to Sign In
• Zendesk Portal: Submitting a Help Desk Ticket
• Viewing and Tracking Your Requests
• Zendesk Portal: Requesting assistance on a closed ticket
• Zendesk Portal: Searching Tickets
• Zendesk Portal: The anatomy of a ticket
• See all 10 articles