In the event you still require assistance on a ticket after it's closed, the requester has the option of reopening the ticket or requesting a follow-up ticket.
- In the event that the ticket is marked as Solved but you still require assistance with this issue:
Simply click create a follow-up at the bottom of the ticket. This will let the help desk team know you still require assistance and will put a support agent back in touch with you.
Comments
Article is closed for comments.