"Other User" option is missing

At times, you may find when attempting to log into a computer that the "Other User" option is missing.  This typically occurs when the last person that logged in (displayed in the middle of the screen) "locked" the computer instead of logging off.  Unfortunately, even restarting the computer does not log the last person out.  In order to force the computer to log the last person out, you must "shut down" the computer.  In other words, completely power it off.


To shut down the computer completely:

  1. Hold the power button until the computer turns off
  2. Continue to hold the power button for an additional 10 seconds.  This ensures the computer is completely shut down and not going to sleep  
  3. Press the power button again to turn the computer back on
  4. The "Other User" option should now appear

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