Joel Parmer
Activity overview
Latest activity by Joel Parmer-
Joel Parmer created an article, Zendesk Portal: How to request assistance on a closed ticket
In the event you still require assistance on a ticket after it's closed, the requester has the option of reopening the ticket or requesting a follow-up ticket. In the event that the ticket is mark...
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Joel Parmer created an article, Zendesk Portal: How to sign in
Signing in to the Zendesk Portal provides a consistent experience for the end-user and allows them to track ticket status's and provide updates as needed. Navigate to the Zendesk Portal https:/...
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Joel Parmer created an article, Zendesk Portal: The anatomy of a ticket
Each ticket contains many details needed by both the requester and the support agent to ensure that assistance is both fast and effective. The parts of the ticket show: Righthand column displays ...
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Joel Parmer created an article, Zendesk Portal: The anatomy of the ticket status page
The ticket status page offers users the ability to track, update, solve and reopen tickets. The My requests screen allows you to: Search requests that you either entered yourself or were included...
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Joel Parmer created an article, Zendesk Portal: How to view tickets you are CC'd on
Tickets will often have multiple folks involved in its resolution and can be reflected by folks being Carbon Copied (CC'd) on a ticket. You may review requests you were CC'd on from the ticket sta...
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Joel Parmer created an article, Zendesk Portal: How to update your ticket
After a request is submitted to our help desk team, you may provide additional comments or information to help our team understand the difficulty you are facing. Navigate and sign in to the Zend...
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Joel Parmer created an article, Zendesk Portal: How to check the status of your ticket
After a request is submitted to our help desk team, the requester may review, track and update the ticket from the ticket status page. Navigate and sign in to the Zendesk Portal https://calvertne...
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Joel Parmer created an article, Zendesk Portal: How to request technical assistance
When basic troubleshooting has not resolved the issue you are experiencing and you would like assistance, submitting a ticket online is the next step. To do this simply: Navigate and sign in t...
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Joel Parmer created an article, How do I open the Microsoft Teams desktop client?
Select the Windows icon in the bottom left of the screen (Start menu). You should see the Teams icon in this menu which you can click on. If you do not see it in the start menu, you may download ...
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Joel Parmer created an article, How do I log into Microsoft Teams Desktop?
The Microsoft Teams desktop client should automatically start when you turn your computer on. It should also log in with the credentials that you used to sign into the device. If this has not happe...