After a request has been submitted to the Help Desk, you can review, track, and update the ticket through the Zendesk Portal.
The ticket status page provides visibility into your requests and allows you to monitor progress from submission through resolution.
Step 1: Sign In to the Zendesk Portal
Navigate to the Zendesk Portal:
https://calvertnet.zendesk.com
Sign in using your CCPS credentials.
Need Help Signing In?
If you are unsure how to sign in, or if you are a parent wondering which account to use, please refer to:
Zendesk Portal: How to Sign In
🖼️ Image placeholder: Zendesk sign in page
Step 2: Open My Activities
- Click the dropdown menu next to your name in the upper right corner.
- Select My Activities.
Step 3: View Your Requests
The My Requests page displays all requests you have submitted.
From this page, you can:
- View ticket status
- Review updates from staff
- Monitor request progress
- Open a request to view additional details
Understanding Ticket Status
Each request includes a status indicating where it is in the support process.
Common statuses may include:
- Open – Your request has been received and is awaiting action.
- Pending – Additional information or action may be required.
- Solved – The request has been completed and resolved.
Tip
Regularly reviewing your requests can help ensure that questions from support staff are addressed promptly and that your requests continue moving toward resolution.
Summary
The My Requests page in the Zendesk Portal allows you to view, track, and monitor all requests you have submitted. This provides an easy way to stay informed about the status and progress of your support requests.
Comments
Article is closed for comments.