Tickets will often have multiple folks involved in its resolution and can be reflected by folks being Carbon Copied (CC'd) on a ticket. You may review requests you were CC'd on from the ticket status page. This is especially helpful for School-based Technology Coordinators (SBTC) at each school since they are included on each ticket opened at their respective school.
- Navigate and sign in to the Zendesk Portal https://calvertnet.zendesk.com
- Once signed in, click the dropdown to the right of your name and choose My activities
- Choose the option Requests I'm CC'd on.
- You will see the list of tickets that you have been CC'd on.