Zendesk Portal: The anatomy of the ticket status page

The ticket status page offers users the ability to track, update, solve and reopen tickets.

1. The My requests screen allows you to:
   
   
   1. Search requests that you either entered yourself or were included on
      
      
      
      
   2. Review requests you were CC'd on.  This is especially helpful for School-based Technology Coordinators (SBTC) at each school since they are included on each ticket opened at their respective school.
      
      
      
      
   3. Filter by the current ticket status.
      
      
      
      
   4. Review each ticket.