Tickets may be searched from the My Activities page and provides a variety of filters and options including full text searches, status indicators and even "Scope" filtration on CC's and Organization Requests (if authorized).
To search tickets:
- Open the My Activities page
- Using this page, search and filter to locate the information you are looking for
Quick Tip: If the searching does not wield the expected results, including the words fieldvalue: will include the custom fields used by CCPS.
Example: fieldvalue:"Abraham Simpson" searches the name field
Example: fieldvalue:98765 searches the student ID field
If you experience any issues during this process, please submit a ticket with the help desk team so they can reach out with assistance.