Zendesk Portal: Searching Tickets

Tickets may be searched from the My Activities page and provides a variety of filters and options including full text searches, status indicators and even "Scope" filtration on CC's and Organization Requests (if authorized).  

To search tickets:

  1. Open the My Activities page

  2. Using this page, search and filter to locate the information you are looking for

    Quick Tip: If the searching does not wield the expected results, including the words fieldvalue: will include the custom fields used by CCPS.

    Example: fieldvalue:"Abraham Simpson" searches the name field

    Example: fieldvalue:98765 searches the student ID field

If you experience any issues during this process, please submit a ticket with the help desk team so they can reach out with assistance.

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