Signing in to the Zendesk Portal provides a consistent user experience and allows users to:
- Submit requests
- Track ticket status
- Review updates from support staff
- Provide additional information when requested
- Access their request history
Step 1: Navigate to the Zendesk Portal
Open your web browser and navigate to:
https://calvertnet.zendesk.com
Step 2: Select Sign In
In the upper right corner of the page, click Sign In.
Step 3: Sign In with Your Microsoft 365 Account
Staff and students should sign in using their Microsoft 365 credentials.
Follow the prompts to:
- Enter your CCPS email address
- Enter your Microsoft 365 password
- Complete any additional authentication steps if prompted
Parents and Guardians
Parents and guardians should sign in using the email address associated with their Zendesk account.
If you are unsure which email address to use, please contact the Help Desk for assistance.
Important
Using the same Microsoft 365 account you use for other CCPS services ensures you can access your tickets and receive updates properly.
Benefits of Signing In
Once signed in, you can:
- View all of your submitted requests
- Monitor ticket progress
- Reply to technician questions
- Access previous requests
- Submit new requests more efficiently
Summary
Signing in to the Zendesk Portal allows you to manage your support requests from a single location and stay informed throughout the resolution process.
Need Help
If you experience issues signing in, please submit a ticket with the Help Desk team so they can provide assistance.
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