Accidental Damage Protection (ADP) Warranty

All CCPS student laptops are covered under an Accidental Damage Protection (ADP) warranty. This warranty provides repair or replacement in cases of accidental damage or theft.

It is the student’s responsibility to notify their school immediately when damage or a malfunction is discovered.

Failure to report damage or issues in a timely manner may be considered negligence, and the student may be held responsible for the cost of the repair.

⚠️ Note: The warranty does not cover damage resulting from loss, negligence or intentional actions.

✅ Examples of Covered Accidental Damage:

• Liquid spills on the keyboard

  • Water bottle spills

  • Coffee spills

  • Orange Juice spills

• Drops or bumps (from heights of 15 feet or less)

  • Fell off desk

  • Tripped on power cord while charging

  • Bumped off of desk

  • Dropped bookbag

  • Bookbag was stepped on while on the bus

• Uncontrollable events

  • Electrical surges

  • House fires

  • Theft

❌ Examples of Non-Covered Damage (Negligence or Intentional):

• Intentional 

  • Throwing or punching the laptop

  • Prying off keyboard keys

  • Pushing objects into ports

  • Submerging the laptop in liquid

  • Pulling rubber off from underneath keys

• Neglectful

  • Attempting to repair the laptop yourself

  • Overstuffing a backpack, causing pressure damage

  • Closing the laptop with an object inside

• Cosmetic damage 

  • Carving names or designs into laptop

  • Painting laptop parts

  • Pulling rubber trim from laptop

  • Placing stickers on laptop

If you’re unsure whether a specific issue is covered, please contact your School-Based Technology Coordinator (SBTC) or submit a Help Desk ticket for guidance.