Zendesk Portal: How to view tickets you are CC'd on

Tickets will often have multiple folks involved in its resolution and can be reflected by folks being Carbon Copied (CC'd) on a ticket.  You may review requests you were CC'd on from the ticket status page.  This is especially helpful for School-based Technology Coordinators (SBTC) at each school since they are included on each ticket opened at their respective school.

  1. Navigate and sign in to the Zendesk Portal https://calvertnet.zendesk.com

  2. Once signed in, click the dropdown to the right of your name and choose My activities

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  3. Choose the option Requests I'm CC'd on.

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  4. You will see the list of tickets that you have been CC'd on.

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