Zendesk Portal: Directions For Requesting Technical Assistance

When basic troubleshooting has not resolved the issue you are experiencing and you would like assistance, submitting a ticket online is the next step. 



To do this simply:

  1. Navigate and sign in to the Zendesk Portal https://calvertnet.zendesk.com
    **Not sure how to sign in or are a parent wondering who to sign in as?  Visit Zendesk Portal: How to sign in.**
  2. Once signed in, click Submit a request


  3. Choose which type of request you are looking for assistance with.  

    **Staff may either choose Staff or Student depending on the need
    **Parents would generally choose Student


    In this example, a student request was selected.

  4. Fill in as much information as possible

  5. Once submitted, one of our help desk team members will review the request and be in contact as soon as possible.  You may also check the status of your ticket by visiting the status page here https://calvertnet.zendesk.com/hc/en-us/requests 
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