Passwords: How to recover your Office 365 password

Important: If you receive your calvertnet e-mail on other devices such as cell phones or tablets, you will need to set the new password on the device after you change it in Office 365.  If you do not, it may lock your account if your device tries to log in too many times (3 or more) with an incorrect password.  Once your account is locked, it will remain so for 20 minutes before you may try to log in again.

 

In the event that you no longer know what your password is, follow the procedures below to recover your account:

  1. From the office 365 login page, enter your calvertnet e-mail address and click on Forgot My Password?.

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  1. On the next screen, enter your calvertnet e-mail address in the User ID field and then enter the code that you see on the screen in the box below it. Click the Next button to proceed.

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  2. You will then be presented with a screen that lists the contact methods that you set up previously. The screen below shows all three contact methods, but your screen will only show the methods that you set up:

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  3. Select the method that you wish to use:
    1. If you select Email my alternate email, click the Email A code will then be emailed to your alternate email address.  Enter the code that you receive and then click Next.

    2. If you select Text my mobile phone, you will enter your mobile phone number in the box and click the Text The phone number must match the one that you registered previously.  Once you receive the text, enter the code and click Next.

    3. If you select Call my mobile phone, you will enter your mobile phone number in the box and click the Call Your phone will ring and you will get a recording that will ask you to press the pound (#) key.  Once you press the key, your screen will automatically move to the next step.

    4. If you select Answer my security questions, you will be presented with three of the five questions that you set up previously. Provide the answers to the questions and then click Next.
  1. On the next screen, enter a new password twice. The passwords must match before you may continue.  Click Finish.

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  2. If successful, you will be presented with the following screen:

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You may now safely close the web page and your password reset is complete.

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